Travel Information: COVID-19
We are people first, hoteliers second. The wellbeing of our guests, team members and community are our number one priority today and every day. With that in mind we wanted to update you on the actions we have taken in response to COVID-19 and assure you we are making every possible effort to keep you informed and provide the level of service that you require to confidently travel, manage bookings and plan around these unprecedented circumstances.
Cancellation Policy & Booking Flexibility
We know that flexibility is what you need right now. So, we are waiving cancellation fees for existing and new bookings through April 30, 2020.
If you made a reservation through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
For bookings beyond April 30, 2020 we want to remind you of the flexibility already built into our rates and packages that allow you to adjust your travel plans. Our Flexible Rate allows you to change or cancel their reservation one to three days prior to arrival. Changing the date on any reservations through our Flexible Rate may result in different pricing, but there is no fee for making changes. To inquire about any booking contact the hotel or our reservations team.
If you are planning travel, you can find the most up-to-date CDC information for travelers regarding COVID-19 here. We hope this helps you to plan and book any future travel with confidence.
Groups & Meetings Bookings
We will work with you to manage any changes needed on a case by case basis. Our hotels are actively working to address the needs of each group, including moving event dates to another time. Please contact the hotel sales team directly to review the options for your event.
We continue to monitor the situation and will adjust this policy as needed.
During Your Stay
Our number one priority is your health, safety and well-being. All our hotels adhere to comprehensive health and safety procedures. In addition, we have supplemented these with additional COVID-19 specific cleanliness protocols. We are closely monitoring updates by the Centers for Disease Control and Prevention regarding COVID-19 and following CDC guidelines and the direction of local health authorities to ensure the actions we take are suitable for the evolving situation.
Thank you for your trust and support and we look forward to welcoming you to our hotels soon.
March 13, 2020